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About Direct Life

What to do if you have a complaint

If you wish to register a complaint, please contact us:

Write to:
Direct Life & Pension Services Limited
Metro House
Northgate
CHICHESTER
West Sussex , PO19 1BE

or telephone: 01243 817900 or

email: complaints@directlife.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

View our complaints procedure

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Direct Life is a trading style of Direct Life & Pension Services Ltd who are authorised and regulated by the Financial Services Authority. Registered office: Pinnacle House, A1 Barnet Way, Borehamwood, Hertfordshire WD6 2XX.Registered in England no 2467691. Direct Life & Pension Services Ltd is a BNP Paribas company. Telephone calls may be recorded for quality assurance purposes.

*Prices for a non-smoker male aged 30 for £100,000 of Level Term Life Insurance for a 20 year term. Source; Moneyfacts Investment Life & Pensions publication January 2011 and www.directlife.co.uk on 17.01.11. Savings calculated based on the difference between the premiums multiplied by 240 months which is the term of the policy.

£5 monthly premium is based on a female non smoker who is born on 01/01/1980 for £10,000 Level Term Life Insurance for a 5 year term as at 04.01.11.
£5 monthly premium is based on a female non smoker who is born on 01/01/1980 for £10,000 Level Term Life & Critical Illness Insurance for a 5 year term as at 04.01.11.