Major UK life cover provider Legal & General has confirmed that it has been working to improve its communication methods with the recently-bereaved.

The life insurance leader has been working with the Samaritans to train its staff to combine business efficiency with compassion.

Stuart Johnson, Legal & General's senior operations manager for claims and underwriting, said that the expert advice had been invaluable.

"Our staff need training to know how to deal with people in this situation in a way that allows us to offer a friendly and professional service," he commented

"These customers have enough to cope with already and they just want us to deal with the claim in a timely and efficient manner."

According to the Samaritans, the training sessions were "fabulous", and participation from Legal & General staff was "excellent".

Legal & General made a £1,000 donation to the Samaritans after the training, to fund the support organisation's work. ADNFCR-980-ID-18284612-ADNFCR

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